Frequently Asked Questions

My event/party/wedding/ is on a weekend - will the hire charge be more?

No! You won’t pay any more for hiring the items for a weekend event. A standard hire is 3 days, so we would deliver the day before your event/party/wedding and collect the day after.

However, we do make an exception for the weekend. Your items will be delivered on a Friday and collected on the Monday.

If you require items for a longer period of time, please contact your sales advisor for more information.

How do I know what size of chair cover to order?

Don’t worry about this as we can advise you. The chances are we’ve covered the chairs at your venue before but if not we will provide you with samples so you have complete peace of mind.

See our Chair Cover Fit Guarantee for more details on this.

What happens if my numbers change?

Don’t worry!

This happens with most orders, as until you have all your replies back you won’t know how many guests will be attending.

The best thing to do is reserve what you think will be the maximum number of items you will require. Here’s a quick example if you are unsure:

Let’s say you’ve invited 100 guests to your wedding reception and you’ve ordered 100 chair covers and seat ties. Two weeks prior to the big day you should know how many people are attending, so let’s imagine 5 people won’t be able to attend. You only need 95 chair covers and seat ties. We will amend your order accordingly.

If you’ve paid using 88 Events’ flexible payment plan, we will refund any money owed to you within 14 days of your hire order being returned to us.

If you paid using the 30% deposit method, your balance payment will reduce accordingly. Please note that it will also increase if you add additional items to your order.

Whenever you make an amendment to your order we will always send you a revised confirmation order by email to reflect the changes.

What do I need to know about delivery &collection?

We will deliver your items either by dedicated van, or via a specialist courier service.

Your order will be delivered to a prearranged location at your venue. It will arrive packed in special boxes and cartons that ensure it arrives safely and in pristine condition.

For collection, the items must be placed back into the boxes they came in.

Most venues are familiar with the process of re-packing items after they have been used, so please don’t worry about this.

Plus, we can speak to your contact at the venue before your wedding or party if there is any confusion.

What happens if an item is damaged or lost?

We will contact you within 3 working days of your event if any items are missing or damaged, but please don’t panic!

If an item is damaged, we will do our utmost to repair it, for example, we have stringent methods to take all kinds of stains out of cloths. We would only charge if there was no other option but to replace the item.  

If any of your items are missing on return to 88 Events, the first thing to do is contact your venue as most times, it will be there.

If your venue is unable to locate the items, you will be charged the full replacement cost.

But please don’t worry, with good communication between us and the venue, this rarely happens!