Hire FAQs

88 Events Hire Manager Diane answers your top FAQ’s about hiring items for your event...

Why do you need a credit card for security?

We require a credit card or cash for security in the unlikely event of missing or damaged goods. Remember that you are hiring the goods from 88 Events and our contract is with you. If you are having your goods delivered and collected from a 3rd party, e.g. a hotel, then it is your responsibility to ensure that the goods are packed appropriately ready for us to collect.

Don’t worry if this seems complicated as all reputable venues do this every day. All you need to do is provide us with details of your venue contact and we will liaise on your behalf whilst copying you in on all correspondence. We will provide a simple checklist of what you need to do prior to your wedding or party.

How do I know what size of chair cover to order?

Don’t worry about this as we can advise you. The chances are we’ve covered the chairs at your venue before but if not we will provide you with samples so you have complete peace of mind. See our chair cover guarantee for more details on this.

How should I pay?

You can pay by cheque, BACS transfer, debit or credit card. If you are unsure of the best way to pay, please contact your advisor who will be delighted to advise you.

My wedding/party is on a Saturday, will the hire charge be more?

No! You won’t pay any more for hiring the items for a weekend event. A standard hire is 3 days, so we would deliver the day before your wedding or party and collect the day after. However, we do make an exception for the weekend. Your items will be delivered on a Friday and collected on the Monday.

If you require items for a longer period of time, please contact your sales advisor for more information.

What happens if my numbers change?

Don’t worry! This happens with most weddings & events as until you have all your replies back you won’t know how many guests will be attending. The best thing to do is reserve what you think will be the maximum number of items you will require. Here’s a quick example if you are unsure:

Let’s say you’ve invited 100 guests to your wedding reception and you’ve ordered 100 chair covers and seat ties. Two weeks prior to the wedding you should know how many people are attending, so let’s imagine 5 people won’t be able to attend. You only need 95 chair covers and seat ties. We will amend your order accordingly which will then show a balance owing. You are therefore only charged for 95 guests even though your order was based on 100. We will send you a new order confirmation to reflect the changes.

What do I need to know about delivery & collection?

We will deliver your items either by dedicated van, or via a specialist courier service.

Your order will be delivered to a prearranged location at your venue. It will arrive packed in special boxes and cartons that ensure it arrives safely and in pristine condition.

For collection, the items must be placed back into the boxes they came in. Most venues are familiar with the process of re-packing items after they have been used, so you shouldn’t worry too much about this. Plus, we can speak to your contact at the venue before your wedding or party if there is any confusion.

What happens if an item is damaged or lost?

We will contact you within 3 working days of your event if any items are missing or damaged, but please don’t panic! If an item is damaged, we will do our utmost to repair it, for example, we have stringent methods to take all kinds of stains out of cloths. We would only charge if there was no other option but to replace the item.

If any of your items are missing on return to 88 Events, the first thing to do is contact your venue as most times, it will be there.

If your venue is unable to locate the items, you would be charged. But please don’t worry, with good communication between us and venues, this rarely happens!